As a result of the pandemic, many companies were forced to adapt to digital trends to stay afloat, while others failed to meet new demands for digital customer experiences. Reaching and serving customers more effectively continues to pose challenges for companies across the globe. What can directors do to move the needle on digital transformation and ensure a more seamless customer experience?
In this episode, Tara Walpert Levy, Board Member for Bloomin’ Brands, & David Sable, Board Member for American Eagle Outfitters, discuss how companies across all industries are grappling with digital challenges and opportunities – and the board’s role in that process:
- What is the director’s role in keeping the company ahead of the digital curve?
- How are boards helping companies reach existing and prospective customers in new ways?